Technology & operations leader

Leading the teams, systems, and decisions that make ambitious work reliable.

Catherine Boswell Jacobs leads complex transformation across IT, infrastructure, engineering, and product—bringing technical rigor, operational judgment, and cross-functional alignment to high-stakes change.

Dallas–Fort Worth · 15+ years in technology leadership · Cloud, reliability & security partnership

Selected experience

Technical leadership that turns complexity into momentum.

A career preparing complex organizations for durable change: strengthening systems, clarifying ownership, and coordinating technical and business stakeholders through consequential transitions.

Verily

2024–Present · Dallas

Senior Manager, IT Operations & Systems Engineering
Leading engineering-led IT operations transformation through automation, AI-enabled workflows, and stronger partnerships across Infrastructure, Security, Engineering, network engineering, device management, and offshore operations.
Senior Program Manager, IT
Led a foundational post-separation enterprise program, delivering workplace search and collaboration capabilities across IT, business operations, engineering, and executive stakeholders.

Pizza Hut

2015–2022 · Plano

Director, Product — Merchandising Technology
Led product catalog, content, and supply-chain integration supporting a $3B+ e-commerce platform across 6,500+ stores and menus; built vendor partnerships and scalable team operating models.
Director, Site Reliability Engineering
Introduced modern observability and SRE practices, reducing downtime by 50%; implemented infrastructure and test automation for 30% faster releases; led resilient AWS and GCP strategy.
50%

reduction in downtime through SRE and observability

30%

faster releases through infrastructure and test automation

$3B+

e-commerce platform supported across 6,500+ stores

How I lead

Calm systems. Clear choices. Stronger teams.

I bring a systems-and-operations lens to security diligence and integration work: surfacing dependencies, translating technical risk for decision-makers, and helping teams establish resilient operating models as environments change. Systems assessment · operational resilience · cross-functional alignment · change management.

Systems assessmentOperational resilienceCross-functional alignmentChange management